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FAQ: How can I get support for Podcast Generator?

There are two ways to obtain support for Podcast Generator: Free or Premium.

Free support is offered through Github. If you want to submit a bug or you have problems while installing or running Podcast Generator, simply open an issue. Since 2006 we've been replying regularly to all the support requests we received, 90% of which were replied within 1 working day.

On the other hand, if you have special requests (e.g. customization or creation of a theme, integration of Podcast Generator with your existing web site and web services, installation in non-standard server configurations or any other requests that imply custom-tailored solutions), the Premium support is what you are looking for. Who better than Podcast Generator own developer can assist you with these requests?

Please, do not request free support through channels other than the Github (e.g. Podcast Generator Facebook page or private emails). A support ticket on Sourceforge allows other users to quickly search for previous issues and their related solutions. A small effort for you, a big step for the community ;)

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